Your privacy matters to zpay88. This Privacy Policy explains what personal data zpay88 collects about you, why we collect it, how we use and protect it, and your rights in relation to that data. By using the zpay88 platform you confirm that you have read and understood this policy.
1. Introduction
zpay88 ("zpay88", "we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy ("Policy") sets out the basis on which we process personal data collected from visitors to the zpay88 website at zpay88.app and from registered players who use the zpay88 online casino, sportsbook, and related services (collectively, the "Platform").
This Policy is incorporated into and forms part of the zpay88 Terms & Conditions. By accessing or using the Platform, you acknowledge that you have read, understood, and agree to the data practices described in this Policy. If you do not agree, you must discontinue your use of the Platform immediately.
zpay88 acts as the data controller in respect of personal data collected through the Platform. We process personal data in accordance with applicable international data protection standards and the requirements of our regulatory framework.
2. Personal Data We Collect
zpay88 collects personal data in several ways: directly from you when you register or interact with the Platform, automatically as you use the Platform, and from third parties where permitted. The categories of personal data we collect include:
2.1 Registration & Identity Data
- Full legal name;
- Date of birth (to verify that you meet the 21+ age requirement);
- Residential address, including postcode and country;
- Email address and mobile phone number;
- Username and encrypted password;
- Copies of identity documents provided during KYC verification (e.g., Malaysian MyKad, passport, utility bills).
2.2 Financial Data
- Payment method details including e-wallet identifiers (Touch n Go eWallet, Boost), bank account numbers (Maybank, CIMB, Public Bank), and cryptocurrency wallet addresses where applicable;
- Deposit and withdrawal transaction history;
- Wagering history and account balance information.
2.3 Technical & Usage Data
- IP address, browser type and version, operating system, and device identifiers;
- Login timestamps, session duration, and pages visited;
- Game play data including bets placed, games played, and outcomes;
- Geolocation data (country and region level) derived from your IP address.
2.4 Communications Data
- Records of correspondence between you and zpay88 customer support, including live chat transcripts and email communications;
- Responses to surveys, feedback forms, and promotional communications where you have opted to participate.
3. How We Use Your Personal Data
zpay88 uses the personal data we collect for the following purposes:
- Account Management: To create, maintain, verify, and administer your zpay88 player account;
- Identity & Age Verification: To confirm your eligibility under our 21+ age restriction and to complete KYC checks as required under our regulatory obligations;
- Payment Processing: To process deposits and withdrawals in MYR through your chosen payment method, and to verify ownership of payment instruments;
- Service Delivery: To provide access to games, sportsbook markets, bonuses, and all other features of the Platform;
- Fraud Prevention & AML: To detect, investigate, and prevent fraudulent transactions, money laundering, and other illegal activity in accordance with our regulatory obligations;
- Responsible Gaming: To monitor player behaviour for indicators of problem gambling and to apply responsible gaming tools where appropriate;
- Customer Support: To respond to your enquiries, complaints, and support requests;
- Marketing Communications: To send you promotional offers, bonus notifications, and platform updates where you have opted in to receive such communications. You may opt out at any time;
- Platform Improvement: To analyse usage patterns, improve the Platform's functionality, and personalise your experience;
- Legal Compliance: To comply with applicable laws, regulatory requirements, and lawful requests from competent authorities.
4. Legal Basis for Processing
zpay88 processes your personal data on the following legal bases:
- Contractual Necessity: Processing is necessary to perform our contract with you — specifically, to provide the Platform services you have registered to use;
- Legal Obligation: Processing is necessary for zpay88 to comply with applicable laws and regulatory obligations, including KYC, AML, and responsible gaming requirements;
- Legitimate Interests: Processing is necessary for zpay88's legitimate business interests, including fraud prevention, platform security, and improving our services, where those interests are not overridden by your fundamental rights;
- Consent: Where zpay88 relies on your consent as the legal basis (e.g., for marketing communications), you may withdraw that consent at any time by updating your communication preferences in your account settings or by contacting support.
5. Data Sharing & Third Parties
zpay88 does not sell your personal data to third parties. We may share your data with the following categories of recipients in the circumstances described:
- Payment Processors: Transaction data is shared with payment service providers (including Touch n Go eWallet, Boost, and Malaysian banking partners) solely to process your deposits and withdrawals;
- Game Suppliers: Certain usage and account data is shared with licensed game providers (e.g., for live dealer studios or slot RNG certification) to the extent necessary to deliver their services through the Platform;
- KYC & Identity Verification Providers: Identity documents and personal data may be shared with authorised third-party KYC service providers to verify your identity in accordance with our regulatory obligations;
- Regulatory & Law Enforcement Authorities: zpay88 may disclose personal data to competent regulatory bodies, law enforcement agencies, or courts where required by law or as necessary to protect zpay88's legal rights;
- Group Companies: Data may be shared within the zpay88 corporate group for internal administrative purposes, subject to the same data protection standards;
- IT & Security Providers: Technical service providers who support the operation and security of the Platform may process your data on our behalf under contractual data processing agreements.
All third parties to whom zpay88 discloses personal data are required to handle it in accordance with applicable data protection standards and may only use it for the specified purpose.
6. Cookies & Tracking Technologies
zpay88 uses cookies and similar technologies to deliver, operate, and improve the Platform. By using zpay88.app you consent to the use of cookies as described below.
zpay88 uses the following categories of cookies:
- Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication tokens and security cookies. They cannot be disabled;
- Functional Cookies: Remember your preferences (e.g., language, preferred game categories) to personalise your experience;
- Analytics Cookies: Collect aggregated, anonymised data about how users interact with the Platform to help us improve performance and usability;
- Security Cookies: Help detect and prevent fraudulent activity, bot traffic, and account takeover attempts.
You may configure your browser to refuse cookies or to alert you when cookies are being sent. Note that disabling certain cookies may impair the functionality of the zpay88 Platform.
7. Data Retention
zpay88 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. Specific retention periods include:
- Account and identity data is retained for the duration of your account and for a minimum of 5 years following account closure, in accordance with AML and regulatory record-keeping requirements;
- Transaction records are retained for a minimum of 5 years from the date of each transaction;
- KYC documents are retained for the period required under applicable regulatory frameworks;
- Customer support communications are retained for 3 years following closure of the relevant support interaction;
- Marketing consent records are retained until consent is withdrawn and for a reasonable period thereafter as evidence of consent.
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised.
8. Security Measures
zpay88 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
- 256-bit SSL/TLS encryption for all data in transit between your device and zpay88 servers;
- Encryption of sensitive data at rest within zpay88 databases;
- Role-based access controls limiting staff access to personal data on a need-to-know basis;
- Multi-factor authentication for internal system access;
- Regular third-party security audits and penetration testing;
- Incident response procedures for detecting and responding to data security incidents.
Notwithstanding these measures, no transmission of data over the internet can be guaranteed to be completely secure. zpay88 cannot warrant the absolute security of any data you transmit to us. You are responsible for maintaining the confidentiality of your zpay88 account credentials.
9. Your Data Rights
Subject to applicable law and regulatory constraints, you have the following rights in relation to the personal data zpay88 holds about you:
- Right of Access: You may request a copy of the personal data zpay88 holds about you;
- Right to Rectification: You may request correction of inaccurate or incomplete personal data;
- Right to Erasure: You may request deletion of your personal data in certain circumstances, subject to our legal obligations to retain certain records;
- Right to Restrict Processing: You may request that zpay88 restrict the processing of your data in certain circumstances;
- Right to Data Portability: You may request your data in a structured, machine-readable format where technically feasible;
- Right to Object: You may object to processing based on legitimate interests, including direct marketing;
- Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, please contact zpay88 at [email protected]. zpay88 will respond to all valid requests within 30 days. We may need to verify your identity before processing your request.
10. Children & Age Restriction
The zpay88 Platform is strictly intended for adults aged 21 years and above. zpay88 does not knowingly collect personal data from any individual under the age of 21. If zpay88 becomes aware that personal data has been collected from a person under 21 without appropriate verification, such data will be deleted promptly and the associated account closed.
If you believe that zpay88 has inadvertently collected data from a person under 21, please contact us immediately at [email protected].
11. Third-Party Links
The zpay88 Platform may contain references to third-party game providers and payment platforms. zpay88 is not responsible for the privacy practices of any third-party service. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of zpay88.
12. Changes to This Policy
zpay88 reserves the right to update or modify this Privacy Policy at any time. When material changes are made, we will notify you via your registered email address or by displaying a prominent notice on the Platform. The date of the most recent revision is indicated at the top of this page.
Your continued use of the zpay88 Platform following notification of any changes constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically.
13. Contact Us
For any questions, concerns, or requests relating to this Privacy Policy or zpay88's data processing practices, please contact our Data Privacy team:
- Email: [email protected]
- Subject line: "Privacy Policy Enquiry – [Your Username]"
- Response time: We aim to respond to all privacy-related enquiries within 14 business days
- Live Support: Available 24/7 via the in-platform live chat after logging in to your zpay88 account